Because communication with customers, prospects, suppliers and employees is a direct
link to your success, ComTech provides responsive, professional and knowledgeable
service that exceeds your expectations. We are committed to customer service and
you can rely on us to be there for you 24/7.
ComTech Systems, Inc.'s commitment to customer satisfaction continues well after
your new telecommunication system's installation is complete. We are pleased to
offer you one of our full-service, comprehensive warranty plans that will start
protecting your equipment from the very first day of installation, covering materials
and labor costs for a period of one (1) full year.* Your warranty coverage entitles
you to immediate response to your service needs from certified, factory-trained
technicians who are experienced in providing reliable, efficient and professional
service for your investment. We guarantee excellent customer satisfaction with our
flexible coverage plans.
* NEC of America now offers the "In-Protect" 5-year Extended Warranty Program for
all of their telecommunications products.
ComTech Systems, Inc.'s commitment to our customers is to deliver the most responsive,
efficient and excellent level of customer service available in the marketplace today.
For all service affecting minor outages, we commit to a response time within two
hours of your service call and the dispatching of a certified technician to your
business location within 24 hours. For major outages, we commit to a response time
within 15 minutes and the dispatching of a certified technician to your business
location within four hours. ComTech Systems, Inc. also provides after-hours service
response between the hours of 5:00 pm — 8:00 am, Monday through Friday and Saturday,
Sunday and holidays all day.
To maximize your investment and help your workforce more efficiently utilize the
new technology you have purchased, ComTech Systems, Inc. offers a comprehensive
and well-planned customer user training program to be conducted in your business
location. During the development of the time line for the installation of your new
equipment we will work with you to schedule your training classes and design instruction
for your particular needs. Over time, we offer flexible "refresher" training for
new staff members, temporary personnel or for anyone that would like to review system
features.
Partner Programs
At the expiration of your system's warranty coverage, ComTech Systems, Inc. will
be pleased to offer you an on-going full Partner Program plan, for materials and
labor, designed and priced to best satisfy your needs. Our full Partner Program
plan will cover remote maintenance, annual site inspection of your equipment, "refresher"
customer user training, replacement of worn handset and base cords, and minor programming
changes such as name display and system time changes.
Investment in telecommunications hardware can be a large investment for any business.
Instead of having a large capital outlay, ComTech Systems offers attractive leasing
terms on all its equipment (from all manufacturers). CTAP enables you to utilize
current technology without large up front costs, upgrade to new technology for the
same low monthly payments, and ensure complete protection for you communications
infrastructure.
In addition to avoiding a large upfront cost, technology deployed today to help
your business succeed will be refreshed or replaced as required to ensure your business
is always employing cutting edge technology. What's more, the low CTAP monthly payments
are considered an operational expense as opposed to a capital investment. CFOs out
there know this will immediately reduce your company's tax burden.
Learn more about CTAP