ComTech FAQs

ComTech Answers Your Frequently Asked Questions

If you have questions about Managed IT Services, don’t worry, you’re not alone. Here are some questions we get asked often along with their answers.

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Frequently Asked Questions

What are Managed IT Services?

Managed IT Services let you outsource specific IT operations to a specialized service provider, commonly known as a managed service provider or an MSP. Managed IT Services specifics vary from vendor to vendor; however, the primary responsibilities are network monitoring, management and problem resolution for your network and IT systems.

Why are Managed IT Services important?

All companies of all sizes in all industries have growing technology needs. In order to support an increasingly complex IT environment, it is important to partner with a company that employs experts to help you stay up and running, protected and profitable. Managed IT services provide companies with the professional resources to achieve just that. By outsourcing IT services, your business can save money on the cost of hiring an internal team; stay current on system updates; reduce downtime during IT failures; and protect against cybersecurity threats to your business.

What happens if we need extra tech help?

If an issue arises, help desk support is there for you during normal business hours and can keep your employees more productive thanks to decreased downtime following an IT failure.
Normal Business Hours: M-F 8-5
Contact: service@comtech.pro or 301-670-1900 Option 1

What if there is an after hours or weekend emergency?

For emergency repairs, call 301-670-1900. You will be asked to leave a message with your callback number. Our on-call technician will contact you back shortly.
Response time is within 2 hours.

What is VoIP?

VOIP” is an acronym that stands for Voice over Internet Protocol, which is a fancy way of saying that the phones work over the internet instead of traditional landlines. See our VoIP page for a more detailed explanation and the benefits page for how this technology can benefit your business.

Can I have a separate auto attendant greetings for out-of-office hours and holidays?

Yes! You can have a separate greeting for when your business is open or closed and an alternate greeting for times such as holiday or inclement weather.

How do I know that I am getting an incoming call?

If you have a physical phone, it will ring just like it was connected to a traditional system. If you are using the softphone or app, a notification will be sent to your computer or smartphone.

Does ComTech Cloud offer faxing?

We have an electronic fax solution that will allow you to send a fax to anyone just like your traditional fax machine. Incoming faxes can be automatically converted to a PDF and sent to an email or automatically printed.

Can I use my current or old phones?

Yes, most of the time it’s possible to use older phones, but to be safe, please contact us with the make and model of your phone and we’ll be able to better advise you on any compatibility issues.

Do I have to buy my phones from ComTech?

No.

Where are your services available in the US?

We are currently offering our services to various industries in Maryland, Washington DC and Northern Virginia. You can find more detailed information on our services area here.

What services are offered at ComTech Systems Inc?

We offer a wide range of IT-related services to small to medium-sized businesses. These services include;

  • Cloud Computing
  • Managed IT
  • Custom IT
  • Cyber Security
  • Virtual CIO Services
  • ComTech Cloud

What are the benefits of ComTech Managed IT Support?

There are many benefits of getting ComTech Managed IT Support, such as,

  • Improved network security
  • Backup and recovery of company data
  • Migration to Powerful tools like Office 365
  • VoIP solutions for your business with enhanced capabilities
  • Virtual help desk support
  • Seamless, fast and impeccable Wi-Fi Connectivity

What are Managed IT Solutions?

A company’s information architecture or IT Network needs constant monitoring to function well. However, due to budget constraints, most small and medium enterprises find it challenging to do it on their own. ComTech Systems Inc. provides these IT services to SMBs for a monthly fee to liberate them from the troubles of managing an entire team of IT professionals.

Do you provide 24/7 customer support for all your customers?

Yes, ComTech Systems Inc. understands the vital role of IT in business and provides 24/7 customer support to all our clients.

What Cloud Computing Services do you provide?

We provide the following cloud computing services to all our clients;

  • DaaS or Desktop as a Service
  • Microsoft Azure
  • Microsoft Teams Support
  • Microsoft 365 Support
  • Virtualization solutions and,
  • Windows Virtual Desktop

What are the advantages of Desktop as a Service (Daas)?

If you opt for ComTech’s Desktop as a service, you enjoy the following benefits;

  • Centralized desktop management
  • Access to any desktop through any device
  • Enhanced data security
  • No added cost of infrastructure, etc.

What are the advantages of Desktop as a Service (Daas)?

If you opt for ComTech’s Desktop as a service, you enjoy the following benefits;

  • Centralized desktop management
  • Access to any desktop through any device
  • Enhanced data security
  • No added cost of infrastructure, etc.

Do I need new phones for VoIP?

No, not necessarily. Your older phones may work perfectly well with our VoIP solution. You should contact your phone provider for more information in that regard.

What if I need a customized solution for my business?

No worries. We have a competent team of IT professionals who will assess your requirements and your company’s current information architecture to devise a solution tailored specifically for your business.

What Is VoIP?

VoIP stands for Voice over Internet Protocol, more commonly known as internet-based phone service. Rather than relying on a local phone company for service, VoIP enables phone service through your internet connection. Ideal for those with strong internet service, this solution offers much lower rates than local phone companies along with improved reliability. ComTech provides VoIP setup and remote management so you can enjoy continuous phone use, even when issues arise.

Learn more about our VoIP services by Contacting Us today.

What Does a Virtual CIO Do?

While an MSP will provide troubleshooting, repairs, and remote management over your IT systems, a virtual CIO provides more in-depth services. Virtual CIOs act as an organization’s chief information officer, assisting with IT strategy, budgeting, systems analysis, and aligning IT capabilities with long-term business goals. Through ComTech’s managed IT services, we can also provide your company with a vCIO to assist with planning, analysis, and overall strategy for your business’ long-term IT success.

Find out more about our vCIO offerings by Contacting ComTech today.

How can Managed IT Services help my company?

Managed IT services help businesses prevent costly downtime by proactively monitoring your network for issues and remediating them. Since your network is remotely monitored, your risk of viruses, breaches, and downtime decreases. The flat fee can also help you save hundreds or even thousands compared to the high cost of break/fix IT services or internal teams.

What Industries Does ComTech Serve?

In the digital age, IT services are essential for virtually every industry’s success. Our team of expert IT technicians has experience serving the following industries:

  • Financial: Keep assets protected, gain continuous access to accounts, and stay profitable and productive with IT services designed specifically for your financial department or business.
  • Medical: Protect patient records, keep equipment operational, and gain better management over essential systems within your health care facility.
  • Legal: Stay connected to your team, keep records safe from cybersecurity threats, and prevent unnecessary downtime with IT services tailored to your law firm or legal department.
  • Small Business: No matter what size your business may be, our team can provide you with the managed IT services you need to stay successful, profitable, and productive.
  • BioTech IT: If your business is in the Biotech Industry and you want to comply with the latest regulations regarding clinical trial data and keep your client’s information safe, ComTech Biotech IT Services in Maryland, Northern Virginia, and Washington, DC, can help.
  • Nonprofits:Members of your nonprofit organization work day and night to achieve your goals. As they strive to accomplish your mission, they rely on a steady and stable data stream to operate efficiently and effectively. When your team can rely on their network, they can focus on providing service and support to the people who depend on your nonprofit.
  • HVAC Companies : Data is the lifeblood of your HVAC company. You want to keep it flowing smoothly, like the air through the vents. That requires a dependable, well-designed IT network. Managed IT services help keep your office running efficiently so you stay organized to focus on providing the goods and services your customers depend on.

Find out if you qualify for managed IT services based on your Specific Industry by contacting our team today!

Do 911 emergency calls work with VoIP Services?

Absolutely! ComTech Cloud uses the e-911 service and your phone system will be programmed to alert authorities to your business address when you dial 911.

Who can I call?

With ComTech , you can call anyone at their office, home, and mobile numbers for both local or domestic long-distance. You can even call multiple people at the same time and conference them together!

Can I use my computer while I am on the phone?

Yes!

Do you provide internet service?

No, but ComTech has long-standing relationships with various internet service providers (ISPs), and we’ll gladly make arrangements for you.

I already have a VoIP phone. Do I need to purchase new hardware?

Most likely not since ComTech supports many hardware platforms. Contact one of our representatives today and we’ll help you determine if your current hardware is compatible.

What is ComTech Systems Inc?

ComTech Systems is your one-stop shop for Managed IT and Voice Solutions for small and medium-sized business enterprises. We have a dedicated team of certified professionals who will assist you every step of the way.

Where is Comtech Systems Inc. based?

ComTech Systems is currently based in Gaithersburg, Maryland. However, we provide our services within and outside Maryland.

Which industries do you offer IT services to?

We offer IT services to a host of different industries, which include, but are not limited to, financial, legal, medical and biotech firms. We also provide our services to a variety of small businesses and non-profits.

How to Contact ComTech Systems?

You can get in touch with us at our email address at info@comtech.pro. You can call us at 301-670-1900, or you can alternatively, fill in the form on the Contact Us page of our website.

How do I get IT Services tailored specifically for my business?

Every company is different from another in many aspects. Hence, as an IT service provider, we aim to provide services tailored specifically to our client’s requirements. After you contact us, our team will take the time to inform itself about your business as much as possible to suggest a solution that best fits your requirements.

What Managed IT Services do you provide?

We provide network solutions, server support services, and data recovery and backup services in Maryland, Northern Virginia and Washington, DC.

Does ComTech provide cloud computing services?

Yes, at ComTech Systems, we provide a range of exceptional top-of-the-line cloud computing services.

What is Daas or Desktop as a Service?

Daas is a way to virtualize your desktop without the need for any infrastructure as such. You can monitor, maintain, and deploy workspaces in the cloud and access them through any device and operating system.

What Cybersecurity services do you offer at ComTech?

Your company’s network and data are crucial for its smooth functioning, so hiring a company specializing in security-related matters is best. ComTech has an experienced and certified team of cybersecurity experts who will protect you from network security threats.

What is VoIP?

VoIP stands for ‘Voice over Internet Protocol’. It allows you to make voice calls to phones via an internet connection. Having an excellent communication system in place is a necessity for the optimal performance of a business. Thankfully, we provide the best VoIP solutions to our clients at ComTech.

What should I do in any emergency on weekends or after hours?

If you face a sudden problem on weekends or after hours, contact us at 301-670-1900. Our response time is within 2 hours from the launch of a complaint.

Have a Question That’s Not Listed? Contact Us and We’ll Be Happy to Get You an Answer.

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