COMTECH ANSWERS YOUR FREQUENTLY ASKED QUESTIONS

We offer a wide range of IT-related services to small to medium-sized businesses. These services include; • Cloud Computing • Managed IT Support • Custom IT • Cyber Security • Virtual CIO Services • Business Telephone services (VOIP)

Recognizing the unique nature of each company, we, as an IT service provider, strive to deliver services meticulously customized to meet our clients’ specific needs. Upon your initial contact, our dedicated team invests time in comprehending your business in-depth, enabling us to propose solutions that align seamlessly with your requirements. Our process commences with a thorough analysis of your existing IT network, assessing its capacity to cater to your organization’s demands. Coupled with our flexible pricing model, this allows us to scale our services to perfectly match your evolving needs.

We provide managed support • Windows Servers onsite • Cloud Server (Private data center or Azure) • Managed support for MS Azure • Help Desk • Cyber Security • As needed project work

Managed IT services help businesses prevent costly downtime by proactively monitoring your network for issues and remediating them. Since your network is remotely monitored, your risk of viruses, breaches, and downtime decreases. The flat fee can also help you save hundreds or even thousands compared to the high cost of break/fix IT services or internal teams.

Yes, at ComTech Systems, we provide a range of exceptional top-of-the-line cloud computing services.

Daas is a way to virtualize your desktop without the need for any infrastructure as such. You can monitor, maintain, and deploy workspaces in the cloud and access them through any device or operating system. An example of Daas is Microsoft’s Azure Virtual Desktop (AVD).

• Managed Firewalls, onsite and cloud (virtual) • Intrusion Detection Systems (IDS) solution that monitors network traffic for signs of unauthorized access and alerts you when it detects suspicious activity • Zero Trust solutions • Endpoint Detection and Response (EDR): EDR is a type of security solution that helps detect and respond to cyber threats in real-time • Endpoint Protection Platform (EPP): EPP is a security solution that provides a comprehensive approach to endpoint security. It includes antivirus, firewall, and intrusion prevention capabilities, among others • Advanced Threat Protection (ATP): ATP is a security solution that uses machine learning and behavioral analysis to detect and respond to advanced threats • Backup and Disaster Recovery (BDR) is a set of policies procedures and tools to enable recovery and the continuation of the business due to events such as ransomware attacks, human error, and malicious deletion of data. Your company’s network and data are crucial for its smooth functioning, so hiring a company specializing in security-related matters is best. ComTech has an experienced and certified team of cybersecurity experts who will protect you from network security threats.

No, not necessarily. Your older phones may work perfectly well with our VoIP solution. You should contact your phone provider for more information in that regard.

No worries. We have a competent team of IT professionals who will assess your requirements and your company’s current information architecture to devise a solution tailored specifically for your business.

Yes, Our team is HIPAA Certified. We ensure our IT services meet the” Best practices” as recommended within HIPPA.

Yes, most of our clients are small business owners. We love working with hardworking small business owners. We offer them top-of-the-line services and provide customized solutions tailored to their budget and needs.

While an MSP will provide troubleshooting, repairs, and remote management over your IT systems, a virtual CIO provides more in-depth services. Virtual CIOs act as an organization’s chief information officer, assisting with IT strategy, budgeting, systems analysis, and aligning IT capabilities with long-term business goals. Through ComTech’s managed IT services, we can also provide your company with a vCIO to assist with planning, analysis, and overall strategy for your business’ long-term IT success. Find out more about our vCIO offerings by contacting ComTech today.