Terms and Conditions
Master Services Agreement – general terms and conditions applicable to all Provider products and services.
Managed Services – core managed services including monitoring, remote management, and help-desk.
Managed Security Services – advanced cyber-security services including SOC and SIEM.
Managed backup and disaster recovery services – including local, cloud, and third-party backups.
Cloud & Hosting – cloud and hosting services including Microsoft 365.
Video surveillance services including installation and monitoring of cameras.
VoIP – managed unified communication services including voice over IP. Service Level Objectives – targeted response times by tier of severity.
Schedule of Third-Party Services – notice of third-party services and waiver of claims.
Data Processing Agreement – data security and privacy agreement including statutorily required terms.